lu89's Privacy Policy

When creating an account on lu89, you are required to provide some personal information. This includes:

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification — only for those aged 21 or above)
• Mobile number
• Preferred payment method (bKash, Nagad, Rocket, Upay, bank transfer)
• Bangladeshi National ID number (if KYC verification is required)

To process deposits and withdrawals, we collect relevant financial information. This includes payment method details, transaction amounts and times, and transaction IDs. All financial information is protected by SSL encryption and is not shared with any third party.

When you use the lu89 website, we automatically collect certain technical information. This includes:

• IP address and geographic location (up to country level)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Page visit history and session duration
• Referral URL (where you came from)

To improve your gaming experience and ensure responsible gaming, we track your gaming patterns, betting amounts and frequency, win/loss records, and preferred game categories. This information is used solely to improve your experience and to identify signs of potential gaming addiction.

lu89 uses the information collected primarily to provide you with the best possible service. This includes account creation and management, transaction processing, delivering bonuses and promotions, managing customer support, and recommending games based on your preferences.

We use information to ensure the security of your account and funds. This includes detecting suspicious transactions, preventing multiple account management, blocking unauthorized access, and complying with anti-money laundering regulations. This is essential for the protection of all users on the platform.

Using your email address, we may send you the following communications:

• Transaction confirmation messages
• Important notifications related to account security
• Policy change updates
• Promotional offers at your request
• Information and advice related to responsible gaming

You can unsubscribe from promotional emails at any time, but important account notifications cannot be turned off.

lu89 takes responsible gaming seriously. By analyzing your gaming activity data, we can identify potentially problematic gaming patterns and provide support when needed. The use of data for this purpose is done entirely for your benefit.

Cookies are small text files stored in your browser. lu89 uses the following types of cookies:

• Essential cookies: Used to maintain login sessions and to store security tokens and settings. These cannot be disabled as they are necessary for the website to function properly.
• Functional cookies: Used to remember your preferred language, game settings, and other preferences.
• Analytical cookies: Used to monitor website performance and improve the user experience.

You can disable non-essential cookies through your browser settings. However, doing so may cause some website features to not work properly. The method for managing cookies varies by browser — check your browser's help section for details.

lu89 never sells your personal information to any third party and does not share it with advertisers for commercial purposes. Your privacy is at the core of our business model.

In certain specific circumstances we may disclose information:

• Payment processors: Payment providers such as bKash, Nagad, Rocket, and Upay receive only the minimum information necessary to process transactions. These providers are bound by their own privacy policies.
• Legal obligations: If we are legally required to comply with an order from a government authority or court, we may provide the necessary information.
• Technology partners: The technology partners we use to operate the website may access information within the scope of their service delivery, and they operate under strict confidentiality agreements.

Game providers such as Pragmatic Play, PG Soft, JILI, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt may use anonymized session data to ensure the technical performance of their games. They do not receive any information relating to your personal identity.

lu89 stores your information only for as long as necessary. In general:

• Information for active accounts is stored for the duration the account remains open.
• Records of financial transactions are kept for a set period in compliance with legal and financial regulations.
• After an account is closed, some information may be retained for a limited time for security, fraud prevention, and legal purposes.
• Email contact information is deleted as soon as possible once marketing consent is withdrawn.

If you wish to request deletion of your personal information, email [email protected]. Please note that some information may need to be retained due to legal obligations, in which case we will inform you in detail. We generally respond to such requests within 30 business days.

lu89 has implemented advanced technical measures to protect your information. SSL (Secure Socket Layer) encryption is used for all data transmission. Sensitive information stored in the database is kept in encrypted form. Two-Factor Authentication is in place. Regular security audits are conducted. Server firewall and anti-DDoS protection are maintained.

You also have a responsibility in keeping your account secure. lu89 recommends that you use a strong password (at least 8 characters, including numbers and special symbols), never share your password with anyone, change your password regularly, and always log out after use. If you notice any suspicious activity, contact [email protected] immediately.

If a data breach occurs and there is a risk that your information has been affected, lu89 will notify you by email as soon as possible. We will clearly inform you of the details of the incident, the potential impact, and the steps you should take. All data breach incidents will be reported to the relevant authorities.

You may at any time request a copy of the information lu89 holds about you. Email [email protected] to make this request. We will provide the details of your information within 30 business days. The first request for data access will be provided free of charge.

If there is any incorrect or incomplete information in your profile, you may request that it be corrected. Some information can be changed directly in your account settings. To change your ID, name, or date of birth, you will need to contact our support team with verification documents.

If you do not wish to receive promotional emails from lu89, click the "Unsubscribe" link at the bottom of any promotional email or inform us directly at [email protected]. We will remove you from the marketing list within 7 business days. However, important service-related notifications will continue.

You may request to close your lu89 account at any time. Before closing your account, make sure that any funds in your wallet have been withdrawn (minimum ৳1,000). After the account is closed, most of your personal information will be deleted within a set period, though some information may be retained if required by legal obligations.

lu89 provides services only to those aged 21 or above. We do not knowingly collect information from any minor. Age verification is mandatory during the registration process. If evidence is found that information from a minor has reached us, that account will be closed immediately and all collected information will be deleted.

If you believe that your child under 21 has opened an account on lu89 or has provided personal information, contact [email protected] immediately. We will investigate the matter as quickly as possible, take the necessary steps, and delete the relevant information.

lu89 may update this privacy policy as needed. For any significant changes, we will:

• Send details of the changes to your registered email.
• Clearly highlight the changes on the website.
• Notify you at least 15 days before the new policy takes effect.

Continued use of the platform after the changes will indicate that you have accepted the new policy.

Previous versions of the privacy policy are kept on record and can be provided on request. If you wish to view the policy as of a specific date, please email [email protected].